Need a hand with Dead Vector: Space Shooter? We're a small independent studio and read every message. Here's how to reach us and fixes for the most common questions.
Contact us
Email dead.vector.dev@gmail.com. Please include your Player ID (shown in the app under Profile) so we can find your account. We usually reply within a few days.
Restore your purchases
Reinstalled the game or switched devices? Your purchases are tied to your account, not the device. Open Shop → Restore Purchases and sign in with the same Google or Apple account you used to buy. Payments and refunds are handled by Google Play or the Apple App Store — we never see your card details.
Save or move your progress
Sign in with Google or Apple under Profile to back up your progress in the cloud and sync it across devices. Signing in with the same account on another device restores your progress.
Ads & privacy choices
Ads are optional and reward-based — you only watch one if you choose to (for example, to double a level's coins or to revive). To review or change your ad and analytics choices, open Settings → Privacy in the game. Full details are in our Privacy Policy.
Delete your account and data
Open Profile → Delete account to permanently remove your account and progress. If you can't use the in-app option, email us from the address linked to your account (or include your Player ID) — see Deleting your account and data.
Something not working?
If the game crashes, an item didn't arrive, or something looks wrong, email us with your Player ID, your device model, and a short description of what happened. Screenshots help us fix it faster.